Shipping policy

At Optik Bipola, we’re committed to delivering your eyewear safely, quickly, and efficiently. Below are the details of our shipping process, timelines, and terms.

📍 Shipping Coverage

We currently ship across Indonesia. For international shipping, please contact our customer support team before placing your order.

⏱️ Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Prescription eyewear may require an additional 2–5 business days for lens fitting and quality checks.

📦 Order Tracking

Once your order has been shipped, you will receive an email notification with a tracking number so you can monitor the delivery status in real-time.

❗ Notes & Exceptions

• Orders placed on weekends or public holidays will be processed on the next business day.

• We are not responsible for delays caused by courier service disruptions or incorrect shipping information provided by the customer.

• If your order is marked as delivered but you haven’t received it, please contact us within 48 hours for assistance.

📞 Need Help?

If you have any questions about your order or delivery, feel free to contact our customer service team:

• WhatsApp: +628111693767
  

• Phone: +62-21-4515387

• Operating Hours: Mon–Sat, 10 AM – 6 PM

Optik Bipola — delivering clear vision to your door.